TERMS AND CONDITIONS

Terms of use

The use of this site is governed by the policies, terms and conditions set forth below.  Please read them carefully.  Your use of this site indicates your acceptance of these terms and conditions.

Your placement of an order indicates your acceptance of these terms and conditions.  Your submittal of any purchase order to Can-West Vending Distributors Ltd. (“Can-West”) indicates acceptance of these terms and conditions.  These terms and conditions shall supercede any subsequent terms or conditions included with any purchase order, whether or not such terms or conditions are signed by Can-West, we reserve the right to make changes to this site canwestvending.com and these terms and conditions at any time.

Privacy Policy

We keep your personal information private and secure.  When you make a purchase from our site, you may provide your name, e-mail address, credit card information, address, telephone number and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.  Our secure servers protect the information using advanced encryption and firewall technology.  Your personal information cannot be read as it travels to our ordering system. In order to most efficiently serve you, reputable third party banking institutions handle credit card transactions.  They receive the information needed to verify and authorize your credit card and to process your order.  They are under strict obligation to keep your personal information private.

Can-West does not share customer names, e-mail addresses or personal information required for shopping transactions with any outside agencies or companies.

 

When you order items online through our Web site, you have payment options which include the use of your Visa or MasterCard. When you make a purchase, we will forward to the facility of your choice the information necessary for you to charge the amount of your purchase in accordance with the terms and conditions of such facility.

In the future, with your permission, we may provide some customer information to pre-screened and reputable companies with products or services that may be of interest to you. This would be for marketing purposes only and no credit card information would be given.  We may share aggregated statistics not linked to any individual about buying patterns, sales and other shopping information with our marketing partners.

In order to improve our services to you, we ask some of our customers to voluntarily complete surveys. Survey answers are confidential.  If you do not wish to participate in a survey, simply decline to participate when asked. We use “cookies” to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.

You may change any of your personal information in your e-Account online at any time.
 

Advertising and Price

Items may not be exactly as shown in pictures and illustrations.  Can-West is not responsible for any typographical, photographic, artwork or illustration errors.  Pricing is subject to change without notice.    In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Can-West shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.  Can-West shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged.  If your credit card has already been charged for the purchase and your order is cancelled, Can-West shall immediately issue a credit to your credit card account in the amount of the incorrect price. 

Copyright and Trademark Notice

This site is owned and operated by Can-West. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons and images, as well as the selection, assembly and arrangement thereof, are the sole property of Can-West, Copyright © 2015, ALL RIGHTS RESERVED.  All audio and video clips are the sole property of Can-West or their respective content providers.  All software used on the site is the sole property of Can-West or those supplying the software. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose.  No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted or distributed in any form or by any means without Can-West prior written permission.

All rights not expressly granted in this Agreement are reserved.  Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

Can-West Vending and Can-West Vending Distributors Ltd. are registered trademarks, trademarks or service marks of Can-West Vending Distributors Ltd. All custom graphics, icons, logos and service names are registered trademarks, trademarks or service marks of Can-West. All other trademarks or service marks are property of their respective owners.  The use of any Can-West trademark or service mark without Can-West’s express written consent is strictly prohibited.

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell.  Can-West reserves the right at any time after receipt of your order to accept or decline your order for any reason. Can-West reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item.  All orders placed must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department.  We may require additional verifications or information before accepting any order.

Payment Methods

Our online terminal accepts Visa or MasterCard.  There is no surcharge for using your credit card to make purchases with Can-West.  Please be sure to provide your exact billing address and telephone number — the address and telephone number your credit card bank has on file for you. Incorrect information may cause a delay in processing your order. Phone orders can be paid by Visa or MasterCard.  

Your credit card will be billed on shipment of your order. Deposits may be required for custom orders.

Seller also accepts money orders, cashier’s cheques, personal cheques and company cheques in Canadian dollars only. Orders are processed on receipt of a money order or cashier’s cheque. For personal and company cheques, please allow up to ten banking days after receipt for clearance of funds before the order is processed. Seller cannot guarantee the availability of a product by the time funds clear or payment is received. We will charge a $20.00 fee on all returned cheques.

Order Online:

You can order online securely on our webstore found at www.canwestvending.com

Order by Phone:

Call 780-433-4477 or 800-463-8363 in western Canada and ask for “parts”.  To help speed up your ordering process, please have the make and model number of the machine for which you need parts ready and the part number and description of the part you require.

Order by e-mail:

Place orders by e-mailing parts@canwestvending.com Please include the make and model number of the machine you require parts for and a phone number.  If ordering or enquiring about a machine, please e-mail info@canwestvending.com

Order by Fax:

Place orders by sending a fax to 780-433-4488.  Please include the make and model number of the machine you require parts for and a phone number.

Sales Taxes

Can-West shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within Canada.  Each customer shall be solely responsible for all sales taxes, or other taxes, on orders shipped to other jurisdictions.

Return Policy

Products may be returned to Can-West for replacement or refund in the following manner:  Returns to Can-West. must be made within sixty days of the invoice date.  Returns will not be credited after sixty days from the date of invoice.  Before returning any item, you must contact our parts department (parts@canwestvending.com) for a Return Merchandise Authorization number (RMA).  Failure to do so will result in a delay of your credit being issued. The RMA number is good for only one item and must match the product authorized for return. RMA numbers are valid for ten business days and all returns must be received within ten days of obtaining the RMA number. You are responsible for shipping costs of all returns.

Stock items can be returned for credit, however, a minimum 15% restocking fee may be charged for all items that are returned. Items that were ordered special cannot be returned for credit

All drink items (coffee, cups, creamer, filters, filter paper, etc.) will be accepted for refund only if the product is unopened.  Non-defective drink items that have been opened will not be accepted by Can-West for return.  All refunds for non-defective items exclude shipping and handling charges. Please allow two to four weeks for refunds to be processed and credited to your account. In order to receive a refund, your purchase must be returned with shipping pre-paid. All items must be in “as-new” condition, in original packaging and with all warranty cards, manuals and accessories. The original packing slip must be included and the RMA number visible on the package. Any discrepancies could result in a delay or partial forfeiture of your refund. There will be a $10.00 reboxing fee for products not returned in the original manufacturer’s packaging.

Manufacturer’s Warranty

All returns and replacements occurring after thirty days from the invoice date are subject to the manufacturer’s warranty and must be approved by the manufacturer. Manufacturer’s warranties vary on each product. Manufacturer information is subject to change without notice.

Disclaimer and Limitation of Liability

All of Can-West’s products are guaranteed against defects for thirty days from the date of the invoice.

EXCEPT AS EXPRESSLY STATED IN THIS AGREEMENT, CAN-WEST MAKES NO REPRESENTATIONS OR WARRANTIES, EITHER EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO PRODUCTS SOLD ON THE CANWESTVENDING.COM SITE. EXCEPT AS EXPRESSLY STATED IN THIS AGREEMENT, CAN-WEST EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO PRODUCTS SOLD ON THIS SITE, INCLUDING BUT NOT LIMITED TO, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. YOU AGREE THAT THE SOLE AND EXCLUSIVE MAXIMUM LIABILITY TO CAN-WEST ARISING FROM ANY PRODUCT SOLD ON THIS SITE SHALL BE THE PRICE OF THE PRODUCT ORDERED.  CAN-WEST IS NOT RESPONSIBLE FOR ANY LOSS, DAMAGE OR INJURY REUSLTING FROM THE USE OF ANY MACHINE OR PRODUCT THAT WE SELL.  IN NO EVENT SHALL CAN-WEST, ITS DIRECTORS, OFFICERS, EMPLOYEES AND REPRESENTATIVES BE LIABLE FOR SPECIAL, INDIRECT, CONSEQUENTIAL OR PUNITIVE DAMAGES RELATED TO PRODUCTS SOLD.

INFORMATION ON THIS WEB SITE IS NOT INTENDED TO PROVIDE LEGAL, ACCOUNTING, TAX OR BUSINESS ADVICE AND SHOULD NOT BE RELIED ON IN THAT REGARD. THE INFORMATION ON THIS WEB SITE IS SUBJECT TO CHANGE WITHOUT NOTICE. CAN-WEST, ITS DIRECTORS, OFFICERS, EMPLOYEES AND REPRESENTATIVES ARE NOT RESPONSIBLE IN ANY MANNER FOR DIRECT, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES HOWSOEVER CAUSED ARISING OUT OF THE USE OF THIS WEB SITE AND COMMUNICATION OF INFORMATION TO US.

Links

This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that Can-West is not responsible for the operation of or content located on or through any such site.

Applicable Law

You agree that any legal action brought against Can-West shall be governed by the laws of the Province of Alberta without regard to its conflict of law principles. You agree that the sole jurisdiction and venue for any litigation arising from your use of or orders made on the Can-West sites shall be an appropriate court located in the City of Edmonton. 

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